Product Safety and Compliance Statement

At dancemoon, we are committed to providing safe, high-quality cleaning tools for households across the United States, the United Kingdom, and the European Union. All products undergo strict quality control procedures, and we continuously monitor our production and supply chain to ensure full compliance with applicable safety standards, including the General Product Safety Regulation (GPSR) (EU) 2023/988.

Recall Status

There are currently no active recalls for any dancemoon products.

If any product safety concerns arise, this page will be promptly updated with detailed information, including the affected product(s), risk description, and resolution steps.

In Case of a Product Recall

Should a product recall occur in the future, we will provide:

  • Model numbers and product identifiers  
  • Description of the issue or risk  
  • Instructions on identifying whether your product is affected  
  • Clear next steps for replacement, refund, or safe disposal

How to Verify if Your Product is Affected

In the event of a recall, customers may verify their product by:

  • Reviewing the model or version as displayed on the product or packaging  
  • Checking their order confirmation email and purchase date  
  • Contacting our support team with purchase details  

We also encourage customers to consult official government sources such as the European Commission’s RAPEX Safety Gate.

Customer Support

If you have any concerns about product safety or quality, please contact us:

Email: customerservice@dancemoon.com 

EU Authorised Representative

UKFR Fulfilment Service  
79 rue de Patay, 75013 Paris, France  
Email: info@f-ukfr.com  
Phone: +33 6 51 71 89 17  
Contact: Léon Wang

UK Authorised Representative

WSJ Product Ltd.  
Unit 1 Alsopo Arcade, Brownlow Hill, Liverpool, L3 5TX, United Kingdom  
Email: info@wsj-product.com  
Phone: +44 151 9470193

Manufacturer

Shenzhen Heyu Technology Co., Ltd.  
Room 1008, Jingxing Haishang Building, 91 Guiwan 3rd Road, Nanshan Street, Shenzhen, Guangdong, China 518000

For regulatory inquiries or documentation requests, please contact our support team.

©2025 dancemoon. All rights reserved. “dancemoon” and the dancemoon logo are trademarks of Shenzhen Heyu Technology Co., Ltd.